MAG Starter Kit: Customer Service Help

Due to an unforeseen technical issue, a small number of users who purchased the “MAG Starter Kit” from the PlayStation Store on November 4 did not receive the MAG avatars normally included in the package. If you are one of our customers who purchased the Starter Kit on its launch day and did not receive the avatars, please follow these steps:

  1. First, visit this official support website
  2. Select Product: “PlayStation Network Voucher Codes”
  3. Select Topic: “Voucher Codes”
  4. When prompted, enter the email address associated with the PSN account used to purchase the MAG Starter Kit
  5. Users must also enter their first and last names in addition to the PSN Online ID
  6. In the “Question” field, indicate that you purchased the MAG Starter Kit and specifically mention the item(s) that you did not receive

Once submitted, your request will be sent directly to the PlayStation Store team for research and resolution.

On behalf of everyone at Zipper Interactive and Sony Computer Entertainment, we’d like to extend our sincerest apologies if you were affected by this issue.

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Upcoming Sale for Escalation Add-on

UPDATE: The discounted sale price for Escalation has been delayed by one week and will now run from November 30th through December 7th. Apologies to all who had been searching the PlayStation Store for the discount, but check back on Tuesday the 30th to receive the sale price of $7.99 (US).

If you haven’t experienced Escalation’s intense three-faction battles already, then the Holiday weekend is a great time to find out what you’ve been missing. Not only does Escalation add the new three-PMC mode to the MAG experience, it also includes three completely original maps and nine exclusive weapons to go along with it (for complete details, check out our Escalation announcement article posted last month).

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Zipline Podcast – Episode 25

We’re back with episode 25 of Zipline, the official Zipper Interactive podcast! This week we’re joined by Zipline vet Jennifer Cearley to talk about all things MAG (including some hints at its near future) and wax philosophical about SOCOM 4. Stay a while and listen…

Zipline Podcast, Episode 25
30.2MB | 32m:57s
Subscribe to Zipline on iTunes

You can discuss this episode by clicking this link.

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MAG Escalation DLC Arrives Today

The PS3′s massive, ever-changing global war just got bigger! Starting today our “Escalation Add-on Pack” introduces the exciting three-faction “Escalation” game mode that throws Raven, SVER and Valor into simultaneous battle on three brand new maps. As an added bonus, Escalation owners also get their hands on nine exclusive new weapons — including assault rifles, sniper rifles, and machine guns! The best part? All this can be yours for the low, low price of $9.99 (US).

To commemorate the release of our new DLC, we’re also unleashing a variety of special offers to our existing and future fans. Here’s our list of deals:

  • Escalation Add-on Pack: $7.99 (US) Through November 9 (until 11:59pm Pacific), anyone who purchased our previous DLC pack, Interdiction, prior to Midnight Pacific Time on October 28 gets 20% off the Escalation asking price!
  • Interdiction Add-on Pack: $4.99 (US), reduced from its original price of $9.99 (US); this is a permanent adjustment
  • MAG Starter Kit: $14.99 (US) Valued at almost $30 (US), it’s everything new MAG users would want: Both the Interdiction and Escalation Add-on packs, a 30-day trial for MAG character slots B and C, six official MAG PS3 avatars that sport Raven, SVER, and Valor characters and badges, and three dynamic PS3 themes (one for each PMC).
  • PlayStation Plus Members receive special bargains as well. Through December 14, “PS+” members can purchase Escalation at the discounted price of $7.99 and Interdiction at half price, for only $2.50!

But we’re not done yet. Gamers that play any of our add-on packs between November 2 and November 14 get additional XP bonuses! Specifically, anyone who plays Interdiction or Escalation within that timeframe earns a +200% bonus with every finished match. We’re also including an all-around +100% bonus for playing any MAG mode within the same time frame. In other words, it’s going to be a MAG XP frenzy!

One last thing we want to mention before we go, is how Escalation fits into MAG’s storyline. Followers of the game’s mythos have been asking us, and it goes a little something like this:

“The Neuvonics Corporation has collapsed in the wake of rapid expansion and spending on cutting-edge energy facilities around the world. Three of their most prized investments are up for grabs after on-site personnel walked out late last week. It stands to reason that the security contract for these facilities will go to the company who possesses them, which is why Valor, Raven and SVER operatives are currently en route. Once the dust settles, if their energy production remains intact, the PMC in control stands to make a fortune from these contracts in the years to come.”

For additional details regarding Escalation’s gameplay, including a detailed description of the game mode itself and the maps within, check our list of links below. Enjoy the new content!

Want to talk about it? Visit our official MAG forums by clicking this link and discuss Escalation with your fellow fans!

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Escalation, Patch v2.02a Available November 4

As we stated yesterday, our MAG “Escalation” add-on pack has seen a short delay from its original release date of November 2. The good news is that the postponement is a short one and that our new DLC will be available starting tomorrow, November 4.

As a thank you to our loyal fans, we’ve activated a “Double XP” bonus of +100% to MAG as a whole, which stacks with other in-game bonuses for quite an XP haul (note: the “Directives” queue will not award extra XP during this period). As of yesterday, we’ve also kept our originally-planned price drop for the first MAG add-on pack, “Interdiction,” to $4.99 (US).

In addition, as some of you may have already discovered through PSN promotional materials, we’re also offering a special discount of $7.99 (US) on the “Escalation” DLC pack! This promotion will be offered to anyone who previously purchased Interdiction at its original price prior to 12am Pacific Time, October 28, 2010*. The discounted price for previous Interdiction customers will last until November 9.

Early tomorrow morning, during MAG’s regularly-scheduled maintenance period a small downloadable patch, MAG v2.02a, will also be released to enable the Escalation mode for owners of the DLC. You can find the official list of fixes in the “patch alert” notes below.

Patch v2.02a
Available November 4, 2010 | 13MB (DLS)

Interface

  • Enables “Escalation” in-game queue

Technical

  • MVP awards at game summary screen no longer take “Happy Hour” bonuses into account when calculating final scores

That’s all for now! We’ll be back again tomorrow with some additional Escalation details and a complete rundown of our various promotional offers, including bonuses for PlayStation Plus members, to get it.

*Discounted Escalation offer available to North American residents only. If you’re outside this region, check with your local PlayStation Store for possible promotions.

Want to talk about Escalation’s new date and/or the new 2.02a patch? Visit the official MAG forums and go for it!

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